Complain about a company
Did something go wrong with a company you found through TranspaSearch? Tell us what happened.
Try to sort it out together first
In the great majority of cases a misunderstanding is quickly talked through. Contact the company directly first. If you cannot resolve it, we will step in.What we do and do not do
We are not a party to the agreement between you and the company and cannot compensate you for damage. What we do: hold the company to account, watch for patterns, and suspend the profile if it happens repeatedly.
How it works
- You tell us what happened, with the name of the company and the date.
- We ask the company for its side and give it seven days to answer.
- You get both accounts back, with what we make of it.
- Where a pattern of complaints emerges we suspend the profile, and we record that in the company's file.
What we need from you
- The name of the company, or a link to the profile.
- The date the work was carried out or agreed.
- What went wrong, described factually.
- What you already tried and what the company said to that.
Is it about a review?
A review you believe breaches our policy is reported at the review itself. That is faster than this route.
Do you want your own profile removed?
There is a separate form for that, and it needs no account.