Frequently asked questions
Questions about how TranspaSearch works, what it costs and what happens to your details. Questions about a specific trade sit on that trade's own page.
For households and businesses
What does it cost to post a request?
Nothing. You do not pay for your request and you do not pay for the quotes you get. Companies pay for the right to respond to a request; that is what the platform runs on.
How many companies does my request go to?
To at most 4. Beyond that you get a phone call from everyone and nobody takes the request seriously any more, so that is where we stop.
Am I committed to anything once I receive a quote?
No. You decide whether you take a company further, and which one. You do not have to reply and you sign nothing with us.
How quickly will I hear back?
It varies by trade and by moment, so we will not quote an average here that we cannot back up. Every company profile shows how quickly that company actually responds, measured on real requests.
Who gets my phone number and email address?
Only the companies that take on your request, and there are never more than 4 of them. We do not sell your details on and we do not call you ourselves.
Can I leave a review?
Yes, if you had a job done through TranspaSearch — and only then. The company may reply publicly once and cannot have your review taken down.
What if something goes wrong with a company?
Tell us. We are not a party to the agreement you make with the company, but we investigate every report, and a company can be removed from the platform.
For specialist companies
What does a request cost?
It depends on the trade and the size of the job: a one-off domestic clean costs less than a business contract. The price is shown before you release the request.
Do I have to take a subscription?
No. Registering and keeping a verified profile are free, and you get 3 credits every month. There are plans with more credits, unlimited unlocks and extra visibility, but you can do without them.
Do I get my credit back for an unusable request?
Yes. A wrong number, a duplicate request or a job outside your service area you claim back yourself in your dashboard. No email to support required.
Can I rank higher by paying?
Extra visibility can be bought, and where it is, it is labelled as such. The ranking itself is published in full, weights included, so you can look up why you are where you are.
How do I remove my company profile?
With the form on the page about removing a company profile. You do not need an account for it.
Is your question not here?
Send us a message. On working days you will have an answer within one day.